1. Executive Strategic Insights¶
What do leadership need to know immediately? This section delivers strategic intelligence for decision-making by answering the most critical organizational questions.
What are the most critical organizational patterns requiring immediate attention?¶
Which sentiment-theme combinations represent our greatest organizational risks and opportunities?
Top 10 Critical Patterns (2025)¶
| Vol | Neg | Const | Net | Risk | |
|---|---|---|---|---|---|
| Theme | |||||
| Team & Culture | 1,105 | 18.3% | 18.4% | +43.9 | 64 |
| Leadership & Management | 756 | 57.7% | 41.9% | -38.6 | 62 |
| Career & Development | 784 | 23.7% | 68.1% | +4.3 | 44 |
| Company Direction | 480 | 31.9% | 33.8% | -5.4 | 43 |
| Process & Tools | 600 | 42.0% | 76.2% | -37.0 | 43 |
| Compensation & Benefits | 386 | 47.7% | 65.3% | -39.1 | 40 |
| Work-Life Balance | 227 | 53.3% | 54.2% | -41.4 | 39 |
| Communication | 374 | 41.4% | 63.4% | -35.0 | 37 |
Critical Findings:
Team & Culture - Highest organizational risk
- Volume: 1,105 statements (23.5% of feedback)
- Negative sentiment: 18.3%
- Constructive: 18.4%
- Risk score: 64/100
Leadership & Management - Second priority area
- Volume: 756 statements
- Net sentiment: -38.6
- Risk score: 62/100
Career & Development - Third priority area
- Volume: 784 statements
- Net sentiment: +4.3
- Risk score: 44/100
Concentration: Top 3 themes represent 56.1% of all colleague feedback.
Risk vs. Sentiment Visualization¶
Chart Interpretation:
- Upper Left: Low risk + positive sentiment = strengths to maintain
- Upper Right: High risk + positive sentiment = high-volume themes requiring continued attention
- Lower Left: Low risk + negative sentiment = minor issues
- Lower Right: High risk + negative sentiment = CRITICAL PRIORITY AREAS
- Bubble size: Statement volume (larger = more colleague attention)
What geographic performance outliers demand immediate leadership focus?¶
Which regions show concerning sentiment patterns versus strengths to replicate?
Regional Net Sentiment: 2024 → 2025¶
| 2024 | 2025 | Change | Vol | |
|---|---|---|---|---|
| Geographic_Region | ||||
| Latin America | +0.0 | -6.7 | -6.7 | 790 |
| Asia Pacific | +21.7 | +22.6 | +0.9 | 349 |
| North America | -20.0 | -12.7 | +7.4 | 3,428 |
| Middle East | +24.6 | +34.1 | +9.5 | 211 |
| Europe | -31.0 | -3.5 | +27.4 | 255 |
⚠️ Declining regions (>5 point drop): Latin America
✅ Improving regions (>5 point gain): North America, Middle East, Europe
Regional Evolution Chart¶
Theme Volume Distribution (2025)¶
| Theme | Volume | Percent | |
|---|---|---|---|
| 0 | Team & Culture | 1,105 | 23.5% |
| 1 | Career & Development | 784 | 16.6% |
| 2 | Leadership & Management | 756 | 16.0% |
| 3 | Process & Tools | 600 | 12.7% |
| 4 | Company Direction | 480 | 10.2% |
| 5 | Compensation & Benefits | 386 | 8.2% |
| 6 | Communication | 374 | 7.9% |
| 7 | Work-Life Balance | 227 | 4.8% |
Key Findings:
- Top theme: Team & Culture (1,105 statements, 23.5%)
- Top 5 concentration: 79.1% of all feedback
- Top 15 concentration: 100.0% of all feedback
- Total themes: 8 distinct categories
High volume themes represent areas of significant colleague attention and should be prioritized for action.
Theme Volume Visualization¶
How do colleagues feel about each major topic?¶
What is the sentiment breakdown within each theme?
Sentiment Distribution by Top Themes¶
| Sentiment | Total | Positive_pct | Neutral_pct | Negative_pct |
|---|---|---|---|---|
| Theme | ||||
| Leadership & Management | 756 | 19.0% | 23.3% | 57.7% |
| Work-Life Balance | 227 | 11.9% | 34.8% | 53.3% |
| Compensation & Benefits | 386 | 8.5% | 43.8% | 47.7% |
| Process & Tools | 600 | 5.0% | 53.0% | 42.0% |
| Communication | 374 | 6.4% | 52.1% | 41.4% |
| Company Direction | 480 | 26.5% | 41.7% | 31.9% |
| Career & Development | 784 | 28.1% | 48.2% | 23.7% |
| Team & Culture | 1,105 | 62.2% | 19.5% | 18.3% |
Sentiment Distribution Visualization¶
Interpretation:
- Sorted by negative sentiment (most negative at top)
- Green (Positive): Areas of strength and satisfaction
- Orange (Negative): Areas requiring intervention
- Gray (Neutral): Mixed feedback or opportunities for improvement
- Themes at the top with high negative sentiment should be prioritized for action
Business Unit Sentiment Snapshot (2025)¶
| Count | Pos | Neu | Neg | Net | |
|---|---|---|---|---|---|
| Business Unit | |||||
| Operations Leadership | 90 | 47.8% | 34.4% | 17.8% | +30.0 |
| Administration | 54 | 33.3% | 50.0% | 16.7% | +16.7 |
| Field Operations | 47 | 29.8% | 44.7% | 25.5% | +4.3 |
| Program Management | 311 | 33.1% | 36.3% | 30.5% | +2.6 |
| Service Leadership | 46 | 34.8% | 28.3% | 37.0% | -2.2 |
| Cash Management | 121 | 26.4% | 43.8% | 29.8% | -3.3 |
| Sales | 495 | 26.7% | 39.2% | 34.1% | -7.5 |
| Project Delivery & Support | 1,444 | 25.7% | 33.2% | 41.1% | -15.4 |
| Service Operations | 61 | 29.5% | 24.6% | 45.9% | -16.4 |
| Field Services | 745 | 22.3% | 32.1% | 45.6% | -23.4 |
Business Unit Sentiment Change: 2024 → 2025¶
Showing 2025 business units with year-over-year comparison
| 2024_Net | 2024_Vol | 2025_Net | 2025_Vol | Change | |
|---|---|---|---|---|---|
| Business Unit | |||||
| Sales | -11.1 | 216 | -7.5 | 495 | +3.6 |
| Operations Leadership | -15.9 | 4,568 | +30.0 | 90 | +45.9 |
| Administration | — | — | +16.7 | 54 | — |
| Field Operations | — | — | +4.3 | 47 | — |
| Program Management | — | — | +2.6 | 311 | — |
| Service Leadership | — | — | -2.2 | 46 | — |
| Cash Management | — | — | -3.3 | 121 | — |
| Project Delivery & Support | — | — | -15.4 | 1,444 | — |
| Service Operations | — | — | -16.4 | 61 | — |
| Field Services | — | — | -23.4 | 745 | — |
✅ Improving business units (>5 point gain): Operations Leadership
📊 New business units in 2025 (8): Administration, Cash Management, Field Operations, Field Services, Program Management, Project Delivery & Support, Service Leadership, Service Operations
Business Unit Net Sentiment Comparison¶
Key Insights:
- Highest net sentiment: Operations Leadership (+30.0)
- Lowest net sentiment: Field Services (-23.4)
- Sentiment range: 53.4 points
- Business units analyzed: 10 (with ≥30 responses)
How does sentiment vary across local regions?¶
Which local regions show the strongest and weakest sentiment patterns?
Local Region Sentiment Analysis (2025)¶
| Count | Pos | Neu | Neg | Net | |
|---|---|---|---|---|---|
| Local Region Normalized | |||||
| India | 90 | 60.0% | 35.6% | 4.4% | +55.6 |
| Dubai | 161 | 41.6% | 54.7% | 3.7% | +37.9 |
| Eastern Europe | 63 | 22.2% | 73.0% | 4.8% | +17.5 |
| Rest of APAC (Southeast Asia & Korea) | 108 | 26.9% | 59.3% | 13.9% | +13.0 |
| Greater China | 32 | 21.9% | 68.8% | 9.4% | +12.5 |
| Rest of LATAM | 122 | 25.4% | 59.0% | 15.6% | +9.8 |
| Canada (Western) | 151 | 37.1% | 35.1% | 27.8% | +9.3 |
| US (Appalachian) | 182 | 41.2% | 25.8% | 33.0% | +8.2 |
| US (South East) | 172 | 37.8% | 31.4% | 30.8% | +7.0 |
| Ireland | 40 | 30.0% | 45.0% | 25.0% | +5.0 |
| Canada (Eastern) | 137 | 35.8% | 32.8% | 31.4% | +4.4 |
| US (CDC) | 346 | 28.3% | 43.1% | 28.6% | -0.3 |
| Mexico | 99 | 21.2% | 55.6% | 23.2% | -2.0 |
| United Kingdom | 71 | 22.5% | 50.7% | 26.8% | -4.2 |
| US (North Central) | 265 | 29.1% | 37.0% | 34.0% | -4.9 |
| US (Convergint Federal (SigNet)) | 106 | 23.6% | 44.3% | 32.1% | -8.5 |
| US (Mid Atlantic) | 146 | 27.4% | 36.3% | 36.3% | -8.9 |
| US (Central Gulf) | 207 | 29.0% | 32.4% | 38.6% | -9.7 |
| Oceania | 66 | 22.7% | 43.9% | 33.3% | -10.6 |
| US (Northeast) | 225 | 26.7% | 36.0% | 37.3% | -10.7 |
| Brazil | 560 | 22.1% | 45.0% | 32.9% | -10.7 |
| US (Desert Pacific) | 313 | 25.9% | 33.9% | 40.3% | -14.4 |
| US (South Central) | 398 | 22.4% | 31.2% | 46.5% | -24.1 |
| Canada (Shared Services) | 79 | 17.7% | 39.2% | 43.0% | -25.3 |
| Central Europe | 38 | 15.8% | 36.8% | 47.4% | -31.6 |
| US (Northwest) | 489 | 16.4% | 32.5% | 51.1% | -34.8 |
| US (Great Lakes) | 192 | 17.2% | 26.6% | 56.2% | -39.1 |
Local Region Sentiment Heatmap¶
Showing sentiment breakdown by local region (top 20 by volume)
Key Insights:
- Highest net sentiment: India (+55.6)
- Lowest net sentiment: US (Great Lakes) (-39.1)
- Sentiment range: 94.6 points
- Local regions analyzed: 27 (with ≥30 responses)
- Average net sentiment: -2.2
- Median net sentiment: -4.2
Most Negative Region-Theme Combinations¶
Areas where specific themes show the most negative sentiment within regions
| Count | Pos | Neg | Net | ||
|---|---|---|---|---|---|
| Geographic_Region | Theme | ||||
| North America | Work-Life Balance | 159 | 11.3% | 61.6% | -50.3 |
| Europe | Work-Life Balance | 10 | 0.0% | 50.0% | -50.0 |
| North America | Compensation & Benefits | 263 | 8.0% | 54.4% | -46.4 |
| Leadership & Management | 581 | 17.9% | 60.8% | -42.9 | |
| Communication | 260 | 5.0% | 47.7% | -42.7 | |
| Europe | Process & Tools | 31 | 0.0% | 41.9% | -41.9 |
| North America | Process & Tools | 432 | 5.3% | 46.1% | -40.7 |
| Latin America | Leadership & Management | 86 | 16.3% | 55.8% | -39.5 |
| Work-Life Balance | 24 | 16.7% | 50.0% | -33.3 | |
| Compensation & Benefits | 74 | 6.8% | 39.2% | -32.4 |
Most Positive Region-Theme Combinations¶
Areas where specific themes show the most positive sentiment within regions
| Count | Pos | Neg | Net | ||
|---|---|---|---|---|---|
| Geographic_Region | Theme | ||||
| Middle East | Team & Culture | 45 | 77.8% | 4.4% | +73.3 |
| Asia Pacific | Team & Culture | 88 | 76.1% | 8.0% | +68.2 |
| Middle East | Career & Development | 42 | 50.0% | 2.4% | +47.6 |
| Asia Pacific | Career & Development | 62 | 50.0% | 6.5% | +43.5 |
| North America | Team & Culture | 776 | 62.8% | 19.7% | +43.0 |
| Europe | Team & Culture | 52 | 55.8% | 15.4% | +40.4 |
| Middle East | Leadership & Management | 15 | 46.7% | 20.0% | +26.7 |
| Latin America | Team & Culture | 144 | 47.9% | 22.2% | +25.7 |
| Asia Pacific | Company Direction | 31 | 32.3% | 9.7% | +22.6 |
| Middle East | Communication | 16 | 25.0% | 6.2% | +18.8 |
Key Insights:
- Highest risk combination: North America × Work-Life Balance (Net: -50.3)
- Strongest combination: Middle East × Team & Culture (Net: +73.3)
- Sentiment range: 123.6 points across region-theme combinations
- Total combinations analyzed: 38 (with ≥10 responses)
Which business units require targeted interventions?¶
What are the sentiment patterns within major business units?
Most Negative Business Unit-Theme Combinations¶
Specific themes showing concerning sentiment within business units
| Count | Pos | Neg | Net | ||
|---|---|---|---|---|---|
| Business Unit | Theme | ||||
| Project Delivery & Support | Work-Life Balance | 62 | 8.1% | 72.6% | -64.5 |
| Program Management | Compensation & Benefits | 15 | 0.0% | 60.0% | -60.0 |
| Field Services | Leadership & Management | 151 | 13.9% | 70.2% | -56.3 |
| Sales | Work-Life Balance | 16 | 12.5% | 68.8% | -56.2 |
| Field Services | Communication | 71 | 1.4% | 56.3% | -54.9 |
| Compensation & Benefits | 57 | 3.5% | 57.9% | -54.4 | |
| Process & Tools | 90 | 2.2% | 55.6% | -53.3 | |
| Project Delivery & Support | Leadership & Management | 248 | 15.7% | 66.9% | -51.2 |
| Communication | 85 | 0.0% | 50.6% | -50.6 | |
| Compensation & Benefits | 125 | 8.8% | 58.4% | -49.6 |
Most Positive Business Unit-Theme Combinations¶
Themes showing strong positive sentiment within business units
| Count | Pos | Neg | Net | ||
|---|---|---|---|---|---|
| Business Unit | Theme | ||||
| Embedded Service | Team & Culture | 10 | 100.0% | 0.0% | +100.0 |
| Operations Leadership | Team & Culture | 24 | 87.5% | 4.2% | +83.3 |
| Administration | Team & Culture | 16 | 81.2% | 6.2% | +75.0 |
| Field Operations | Team & Culture | 11 | 72.7% | 0.0% | +72.7 |
| Accounting | Team & Culture | 12 | 75.0% | 16.7% | +58.3 |
| Service Leadership | Team & Culture | 12 | 75.0% | 16.7% | +58.3 |
| Program Management | Team & Culture | 87 | 66.7% | 14.9% | +51.7 |
| Operations Leadership | Company Direction | 18 | 61.1% | 11.1% | +50.0 |
| Project Delivery & Support | Team & Culture | 330 | 63.0% | 18.8% | +44.2 |
| Service Operations | Career & Development | 10 | 60.0% | 20.0% | +40.0 |
Key Insights:
- Highest risk combination: Project Delivery & Support × Work-Life Balance (Net: -64.5)
- Strongest combination: Embedded Service × Team & Culture (Net: +100.0)
- Sentiment range: 164.5 points across business unit-theme combinations
- Total combinations analyzed: 52 (with ≥10 responses)
Actionable Intelligence: These combinations reveal where specific themes create targeted challenges or successes within business units. Leadership should investigate the most negative combinations for root causes and replicate practices from the most positive combinations.
Top 10 Growing Themes (by percentage points)¶
Themes gaining the most attention from colleagues
| 2024_Vol | 2025_Vol | 2024_Pct | 2025_Pct | Pct_Change | |
|---|---|---|---|---|---|
| Theme | |||||
| Career & Development | 603 | 784 | 12.3% | 16.6% | +4.3pp |
| Compensation & Benefits | 323 | 386 | 6.6% | 8.2% | +1.6pp |
| Team & Culture | 1,083 | 1,105 | 22.1% | 23.5% | +1.3pp |
| Work-Life Balance | 223 | 227 | 4.6% | 4.8% | +0.3pp |
| Process & Tools | 681 | 600 | 13.9% | 12.7% | -1.2pp |
| Communication | 457 | 374 | 9.3% | 7.9% | -1.4pp |
| Leadership & Management | 876 | 756 | 17.9% | 16.0% | -1.9pp |
| Company Direction | 649 | 480 | 13.3% | 10.2% | -3.1pp |
Top 10 Declining Themes (by percentage points)¶
Themes losing colleague attention
| 2024_Vol | 2025_Vol | 2024_Pct | 2025_Pct | Pct_Change | |
|---|---|---|---|---|---|
| Theme | |||||
| Company Direction | 649 | 480 | 13.3% | 10.2% | -3.1pp |
| Leadership & Management | 876 | 756 | 17.9% | 16.0% | -1.9pp |
| Communication | 457 | 374 | 9.3% | 7.9% | -1.4pp |
| Process & Tools | 681 | 600 | 13.9% | 12.7% | -1.2pp |
| Work-Life Balance | 223 | 227 | 4.6% | 4.8% | +0.3pp |
| Team & Culture | 1,083 | 1,105 | 22.1% | 23.5% | +1.3pp |
| Compensation & Benefits | 323 | 386 | 6.6% | 8.2% | +1.6pp |
| Career & Development | 603 | 784 | 12.3% | 16.6% | +4.3pp |
Key Insights:
- Biggest gain: Career & Development (+4.3pp)
- Biggest decline: Company Direction (-3.1pp)
- Percentage point changes show shifting priorities in colleague feedback
- Growing themes may indicate emerging issues or increased awareness
- Declining themes may indicate resolved issues or shifting organizational focus
Which themes show improving or declining sentiment trajectories?¶
Are colleagues feeling more positive or negative about specific topics over time?
Top 10 Improving Themes (Net Sentiment Gain)¶
Themes where colleague sentiment has improved most
| 2024_Net | 2024_Vol | 2025_Net | 2025_Vol | Net_Change | |
|---|---|---|---|---|---|
| Leadership & Management | -49.1 | 876 | -38.6 | 756 | +10.5 |
| Work-Life Balance | -50.7 | 223 | -41.4 | 227 | +9.3 |
| Process & Tools | -45.4 | 681 | -37.0 | 600 | +8.4 |
| Company Direction | -12.0 | 649 | -5.4 | 480 | +6.6 |
| Career & Development | -1.7 | 603 | +4.3 | 784 | +6.0 |
| Compensation & Benefits | -44.9 | 323 | -39.1 | 386 | +5.8 |
| Team & Culture | +38.1 | 1,083 | +43.9 | 1,105 | +5.8 |
| Communication | -36.8 | 457 | -35.0 | 374 | +1.7 |
Top 10 Declining Themes (Net Sentiment Loss)¶
Themes where colleague sentiment has worsened
| 2024_Net | 2024_Vol | 2025_Net | 2025_Vol | Net_Change | |
|---|---|---|---|---|---|
| Communication | -36.8 | 457 | -35.0 | 374 | +1.7 |
| Team & Culture | +38.1 | 1,083 | +43.9 | 1,105 | +5.8 |
| Compensation & Benefits | -44.9 | 323 | -39.1 | 386 | +5.8 |
| Career & Development | -1.7 | 603 | +4.3 | 784 | +6.0 |
| Company Direction | -12.0 | 649 | -5.4 | 480 | +6.6 |
| Process & Tools | -45.4 | 681 | -37.0 | 600 | +8.4 |
| Work-Life Balance | -50.7 | 223 | -41.4 | 227 | +9.3 |
| Leadership & Management | -49.1 | 876 | -38.6 | 756 | +10.5 |
Key Findings:
- Biggest improvement: Leadership & Management (+10.5 points)
- 2024: -49.1 → 2025: -38.6
- Biggest decline: Communication (+1.7 points)
- 2024: -36.8 → 2025: -35.0
- Themes analyzed: 8 themes with ≥30 responses in both years
- Positive changes suggest successful interventions or improving conditions
- Negative changes indicate emerging challenges requiring attention
Sentiment Trajectory Visualization¶
Chart Interpretation:
- Gray points: 2024 sentiment
- Green points: 2025 sentiment
- Lines: Show direction and magnitude of change
- Lines moving right indicate improving sentiment
- Lines moving left indicate declining sentiment
- Distance from zero line indicates overall sentiment strength
- Sorted by absolute change magnitude (showing themes with biggest shifts)